What is the minimum time between each occurrence in the General tab?

Feature coming soon

The minimum time between each occurrence refers to the gap between the last session in one occurrence and the first session of the next occurrence. It does not consider a specific’s agent’s session, just the occurrence. Now, the minimum time depends on the occurrences set in the General tab.

For example, if the occurrence is set to every six weeks with a minimum time between each occurrence for five weeks, and for one hour long, Genesys Cloud prevents you from having a session scheduled at 11pm on a Sunday on the sixth week, and another session at the start of the seventh week in the next occurrence. So in a six-week recurrence, Joe gets scheduled for week one and David for week two in the first occurrence. In the next occurrence, Joe and David can be scheduled anytime after Week 7 to Week 12.