How do I update the firmware version for a phone?

When a phone is provisioned or rebooted, Genesys Cloud automatically updates the phone to the latest version of Genesys Cloud-supported firmware.

You reboot a phone from within Genesys Cloud by using the Restart Phone button in the phone information panel. See Get details in the phone information panel.

Genesys Cloud also automatically updates the phone to the latest version of Genesys Cloud-supported firmware during a site update.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.