I’m not the billing contact for our company. Can I have billing statements automatically sent to someone else?

Yes, you can. To change the billing contact for your company, contact the appropriate billing team for your region.

Region

Region	Billing team email address
NA (North America)	nacollections@genesys.com
LATAM (Latin America)	LATAMreceivables@genesys.com
EMEA (Europe, the Middle East, and Africa)	receivables.EMEA@genesys.com
APAC (Asia Pacific)	apac_billing@genesys.com

Contact

Solution

Company

About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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