Does Genesys Cloud support RFC 3311?

Genesys Cloud supports the UPDATE method defined in RFC 3311, but does not support the use of UPDATE with SDP for updating the media session as described in the RFC. Support for UPDATE in Genesys Cloud is restricted to use for Session Refreshes, as defined in RFC 4028.

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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