Yes, you can use the Call button without a Genesys Cloud Communicate license (which integrates with your phone system). This button can also launch a phone call application like Skype.Call button

  1. Click the Call button or a phone number from anywhere in Genesys Cloud.Start a call with Collaborate
  2. First time only: Choose an application for handling phone calls. Exact instructions can vary depending on browser type.
    Note:  This sets the default for the browser or the Desktop app. You can also set a default for your computer by associating a default calling application with the Tel Protocol in your operating system settings.
    Select a calling application