How can I report an issue about Genesys Cloud?

To tell us about a problem in Genesys Cloud:

  1. From any product page, expand the Help menu and click Contact Help Center.
  2. Type a description of your problem and review the results that appear.
  3. If you still need help, click Contact Help Center.
    Click the image to enlarge.
    Shows how to contact the Help Center
  4. Provide the appropriate details and click Submit.

For more information about Genesys Cloud Customer Care and the Help menu, see the Genesys Cloud support and feedback article.