Can I bulk download masked recordings?

No, Genesys does not support bulk download of masked recordings that contain sensitive data with Batch APIs and S3 Bulk Export Integration. If you do not have the Recording > Recording > ViewSensitiveData permission, then Genesys Cloud excludes recordings with sensitive data from the export.

You can download a single masked recording with Genesys Recording APIs.

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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