Are Genesys Cloud Voice monthly recurring charges (MRC) prorated?

Yes. When examining your invoice, notice that Genesys Cloud Voice MRCs for DIDs and TFNs are prorated for the number of days the phone number has been on the account during the monthly billing cycle. These MRCs appear on your monthly Genesys Cloud Voice invoice as a line items for prorated DIDs and TFNs.

For example, if you order three DIDs on the 10th of the month and you order 20 DIDs on the 15th of the month, two additional line items on the invoice. Each line item has its own individual quantity and prorated rate.