FAQ: When porting toll-free numbers, why do I receive the “Error porting numbers” message?


When porting toll-free numbers, this error typically appears after completing the Docusign procedure when one or more of the following situations exist:

The number is already active.

  • This situation could be the result of inadvertently transposing digits in the number, such that the number entered matches an existing number.
  • This situation could be the result of entering a number that has been entered in a previous port request.

The number entered is not a toll-free number.

  • This situation could be the result of a typo when entering the digits.
  • This situation could be the result of inadvertently entering a DID number instead of a toll-free number.

Check all the numbers you entered, make corrections, and then try the port procedure again.