FAQ: What is a PureCloud Softphone?


The PureCloud Softphone is a software-based phone that requires Microsoft Windows. There is a separate software package to download and install before you can begin to use the phone to make and receive calls. For more information, see About PureCloud Softphone.

Within Genesys Cloud, we also provide the Genesys Cloud WebRTC phone. Our Genesys Cloud WebRTC phone is different from our PureCloud Softphone in that it runs right from your browser. There is no additional software to download or install.  You simply enable a web-based phone and you can immediately use it to make and receive calls. for more information, see About Genesys Cloud WebRTC phones.