FAQ: What are SMS pricing rate classes?

Rate classes are the way that Genesys Cloud categorizes SMS pricing. More specifically, instead of assigning each country a part for both inbound and outbound, we use rate classes. As such, countries that have the same pricing are grouped into the same rate classes.

For example, countries that have pricing of .02 for outbound messages all have rate class C and that part/rate class is used for billing on the invoice for those countries. Continuing with this example, Andorra, Belize, Faroe Islands, Gambia, Gibraltar, Luxembourg and Maldives all have a rate class C. So, if a customer sends outbound SMS messages to any of those countries, then it will show up as one line item on the invoice as Rate Class C and will include the count of all messages to any of those countries.

For SMS pricing details, see ACD messaging and SMS pricing.