FAQ: Which Salesforce API does Genesys Cloud for Salesforce use?


Note: This article applies to Genesys Cloud for Salesforce.

Genesys Cloud for Salesforce is based on the Salesforce Open CTI APIs, which is what Salesforce currently supports. The CTI Toolkit has reached end of support with Salesforce and is not used with the integration.

For more information about the integration, see About Genesys Cloud for Salesforce.