FAQ: How does PureCloud handle SMS messages with unicode characters?


Some languages, like Arabic and Japanese, use unicode characters. PureCloud can send and receive messages with these characters. However, unicode characters use more bytes per character than non-unicode characters. Therefore, if an agent enters a unicode character, PureCloud cuts the remaining character count in half in the agent interface, regardless of the number of unicode characters used.Unicode messages

As with non-unicode messages, PureCloud automatically breaks unicode messages that are more than 70 characters into multiple messages. In this situation, PureCloud reduces the character limit per message to 67 characters to make room for a header to reassemble the messages at the receiving end. For more information about how PureCloud splits up long messages, see Is there a character limit for SMS messages?