FAQ: Is there a way to determine which interactions included a screen share session?


The easiest way to determine whether an interaction included a screen share session is through the Interactions View. With the required permissions, you can add a Screen share column that shows whether a specified interaction included a screen share session. To add a Screen share column to your Interactions view, in the upper right, click  and select the Screen share check box.

Alternatively, to filter the interactions list to include only interactions that included a Screen share session, click  and select the Screen share check box.

For more information, see Interactions view.

Note: This information applies to other columns and filters, as well.