FAQ: How many actions can I run in a flow?

The maximum number of actions Architect runs per flow invocation is 10,000. If the system exceeds that number, the flow enters error handling. The default error handling is a disconnect; however flow authors can configure alternative actions, such as a Transfer to ACD, Jump to Menu, or Jump to Reusable Task.

If you choose to jump to a menu or reusable task, Architect automatically increases the action by an additional 1,000 actions. This process allows you to configure an alternative path for the error handling. If you exceed the additional maximum, Architect performs a silent disconnect.

Architect considers each of these as an action that counts toward the 10,000 limit:

  • Each time you enter a menu
  • Each menu action
  • Each task action
Note: Unlike menus, entering a task does not count as an executable action