FAQ: Can I use SAML to create a single sign-on integration to PureCloud for my identity provider?

PureCloud does not support custom Security Assertion Markup Language (SAML) integrations. As a SAML service provider, PureCloud uses a client integration strategy for SAML support and OpenID Connect Identity Providers (IdP’s). Instead of an open-ended approach that supports custom SAML integrations, PureCloud provides quick, client-side integrations to automate the authentication process with identity providers. This strategy limits the support burden on our developers and enables them to focus on new features for PureCloud customers. If PureCloud does not currently support your identity provider, let us know so that we can gauge market need and potentially add the integration. For supported single-sign integrations, see About single sign-on.