Edge and Media Tier release notes


View a summary of the improvements and fixes in the latest Edge software version. Confirm the current version of your Edges and schedule automatic updates or manually update to the latest version as needed.

Manual and auto-update availability

  • Available for manual update in all regions starting Wednesday, June 10, 2020.
  • Auto-update enabled for all regions starting Wednesday, June 17, 2020.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

  • Resolved consult transfer issue that occurs when the agent hangs up while the consult is routing to another agent, resulting in an extra call showing up on the queue until all parties hang up.
  • Resolved issue where TCP and TLS trunks take up to an hour to show active after a network cable disconnect and reconnect.
  • Updated time zone data for April 2020.

Manual and auto-update availability

  • Available for manual update in all regions starting Wednesday, May 27, 2020.
  • Auto-update enabled for all regions starting Wednesday, June 3, 2020.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

  • Improved dial plan for outbound call error reporting.
  • Resolved issue where ringback tone stops playing after 60 seconds while call is still connected.
  • Resolved issue with double detection of DTMF digits when transitioning between a dialog and DTMF grammar.
  • Resolved issue with missing port number in the SIP module’s Via header field when Near-End NAT Traversal (NENT) is in use.
  • Updated locality lookup data for April 2020.

Manual and auto-update availability

  • Available for manual update in all regions starting Thursday, May 14, 2020.
  • Auto-update enabled for all regions starting Thursday, May 21, 2020.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.
Note: The manual update and auto-update for this version release occur on Thursdays instead of Wednesdays.

Enhancements and fixes

  • Updated compiler version for Edge binaries.
  • Resolved an HTTP client transaction timeout issue.

Manual and auto-update availability

  • Available for manual update in all regions starting Wednesday, April 15, 2020.
  • Auto-update enabled for all regions starting Wednesday, April 22, 2020.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

  • Improved reporting for locally running device update service on premises-based Edge devices.
  • Resolved issue where the call analysis state engine detects answering machines as live speakers while waiting for the beep tone.
  • Call analysis model updates for Turkey (tr-TR).
  • Call analysis model updates for Chile (es-CL).
  • Resolved DNS lookup timeout issue.
  • Resolved race condition that occurs when dialog processing is stopped.
  • Resolved pitch correction issue that affects faster than normal playback speeds.
  • Cache update notification mechanism improvements.

Manual and auto-update availability

  • Available for manual update in all regions starting Friday, March 20, 2020.
  • Auto-update enabled for all regions starting Friday, March 27, 2020.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.
Note: The manual update and auto-update for this version release occur on Fridays instead of Wednesdays.

Enhancements and fixes

  • For PCV and BYOC Cloud implementations, WebRTC calls no longer probe remote host candidates.
  • Resolved issue where changing the line appearance ID causes the phone to lose provisioning and/or registration.
  • The Media Server grammar manager now returns identical hash values for identical grammars with different base URIs.
  • Resolved MOS scoring issue that caused low scores in good call quality conditions.
  • Resolved issue where an ICE candidate fragment used an invalid mid attribute value.
  • Resolved issue where the WebSocket protocol client-side implementation did not correctly handle the connection closure.
  • Resolved TCP and TLS connection error handling issue.

Manual and auto-update availability

  • Available for manual update in all regions starting Friday, February 14, 2020.
  • Auto-update enabled for all regions starting Friday, February 21, 2020.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.
Note: The manual update and auto-update for this version release occur on Fridays instead of Wednesdays.

Enhancements and fixes

  • Resolved issue where group calls may get disconnected when they go to voicemail.
  • VXML exception handling improvements.
  • IVR flow memory footprint optimizations.
  • Call analysis exception handling improvements.
  • Updated locality lookup data for January 2020.

Manual and auto-update availability

  • Available for manual update in all regions starting January 16, 2020.
  • Auto-update enabled for all regions starting January 22, 2020.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

  • Resolved issue where the Edge inconsistently normalizes and routes SIP 302 redirect responses, depending on whether the user’s fax is enabled or disabled.
  • Resolved issue where one or more calls remain visible in the call draining display of the Edge status page when an upgrade cycle completes.
  • Added resiliency for delayed TCP/TLS SIP protocol responses to enable the TCP connection to persist until all active requests using the connection complete.
  • Resolved a Linux routing condition.
  • Resolved a VLAN interface condition.
  • Updated the default security method value for all phone trunks to TLSv1.2.
  • Call analysis model updates for Japan (ja-JP).
  • Resolved a race condition that occurs during a TCP or TLS connection closure.

Genesys found a regression in Edge and Media Tier version 1.0.0.8670 for on-premises deployments. The regression does not affect cloud deployments (PureCloud Voice and BYOC Cloud).
  • Genesys stopped automatic updates for on-premises deployments on December 13, 2019.
  • On-premises deployments already upgraded to version 1.0.0.8670 can choose to remain on it.
  • Version 1.0.0.8670 remains the active automatic update version for cloud deployments.
  • A new Edge and Media Tier version will be available after the new year for both cloud and on-premises deployments.

Manual and auto-update availability

  • Genesys made manual updates in all regions available the week of December 5, 2019.
  • Genesys enabled auto-update for all regions on December 11, 2019, but stopped auto-update for on-premises deployments on December 13.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

  • Updated the default security method value for WebRTC phone trunks to TLSv1.2.
  • Resolved group ring issue where the caller does not hear ringback when a remote station responds with 183 and SDP.
  • Resolved issue where the voicemail application does not handle fax detection correctly for inbound voice calls routed to voicemail.
  • Resolved consult call issue where changing the speakTo party results in hold music played while two parties are speaking to each other.
  • Call analysis model updates for Japan (ja-JP).

Manual and auto-update availability

  • Available for manual update in all regions starting November 13, 2019.
  • Auto-update enabled for all regions starting November 20, 2019.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

  • Added managed phone support for the Polycom VVX 150, 250, 350, and 450 models.
  • Resolved issue where the voicemail application fails to upload user voicemails to the cloud.
  • Resolved a regression where certain devices do not select the proper sample rate for telephone events in SDP offer/answer exchanges.

Manual and auto-update availability

  • Available for manual update in all regions starting October 30, 2019.
  • Auto-update enabled for all regions starting November 6, 2019.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

  • Resolved issue where users are unable to receive faxes when there is no associated station.
  • Resolved issue where a ReINVITE sent to an external trunk fails to populate the INVITE Contact header with the public IP address.
  • Updated locality lookup data for October 2019.

Manual and auto-update availability

Genesys released Edge and Media Tier version 1.0.0.8534 ahead of the published schedule. The actual deployment dates were Manual update in all regions: October 11, 2019 and Auto-update for all regions: October 18, 2019.

Enhancements and fixes

  • Call analysis model updates for South Africa (en-ZA).
  • Resolved race condition in endpoint idle, silence, and activity detection.
  • Updated sync point code to resolve occasional failures due to unsynchronized access.
  • Updated the HTTP module to more conveniently support gzip/deflate content encoding on PUT and POST request bodies.
  • Resolved WebSocket connection internal timing issue.
  • Updated OpenSSL to version 1.0.2t.
  • Increased concurrent resource fetches to minimize Edge startup time.
  • Updated time zone data for September 2019.

Manual and auto-update availability

  • Available for manual update in all regions starting September 18, 2019.
  • Auto-update enabled for all regions starting September 25, 2019.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

  • Resolved issue where calls are disconnected during a transfer.
  • Updated the HTTP module to more conveniently support content encoding of request bodies for HTTP client applications.
  • Added support for recent RFC 7235 change to HTTP challenge grammar that makes all parameters optional.

Manual and auto-update availability

  • Available for manual update in all regions starting September 4, 2019.
  • Auto-update enabled for all regions starting September 11, 2019.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

  • Resolved an issue with ACD_WAIT scenarios.
  • Various optimizations.

Manual and auto-update availability

  • Available for manual update in all regions starting August 21, 2019.
  • Auto-update enabled for all regions starting August 28, 2019.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

  • Added support for Genesys-branded AudioCodes 405, 405HD, and 420HD phones.
  • Resolved issue where calls on ACD queues do not terminate when the original agent disconnects the call.
  • Resolved issue where emojis (and other non-ASCII characters with higher bit values) in VoiceXML text prompts generate errors on Linux machines.
  • Resolved issue where HTTP requests sent through a proxy tunnel fail with a timeout error sooner than expected.
  • Resolved issue where HTTP pipelining suppression doesn’t work when the server returns a provisional response.
  • Resolved issue where PUT and POST request failures are not signaled back to the caller in a timely manner.
  • Improved how the HTTP module uses the 100-continue expectation in requests.
  • Improved the HTTP module to prevent corrupted HTTP responses.

Manual and auto-update availability

  • Available for manual update in all regions starting July 24, 2019.
  • Auto-update enabled for all regions starting July 31, 2019.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

  • Resolved issue where the URI encoding and decoding of a transfer AAI converts pluses to spaces.
  • ICE connectivity check improvements for WebRTC one-way audio.
  • Updated locality lookup data for July 2019.
  • Resolved issue where transport manager shutdown intermittently fails due to a race condition.

Manual and auto-update availability

  • Available for manual update in all regions starting July 10, 2019.
  • Auto-update enabled for all regions starting July 17, 2019.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

  • Resolved issue that occurs when a PureCloud user adds a third party outside the organization into an ad hoc conference, and the third party sees the PureCloud user’s extension even though the trunk’s Address Override Method is set to Unassigned DID
  • Improvements to Edge Out-of-Service and In-Service state changes and call draining.
  • Resolved an incorrect Argentina city locality lookup.
  • Resolved SIP client transaction table update issue that occurs in retransmitted SIP requests.
  • Error handling improvements in WebSocket server code.
  • Eliminated potential for a cache lock on unexpected responses from the cloud.

Manual and auto-update availability

  • Available for manual update in all regions starting June 19, 2019.
  • Auto-update enabled for all regions starting June 26, 2019.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

  • Resolved issue with call control responsiveness on long-running tasks.
  • Resolved issue where an Edge restart with trunk ethernet links down results In OPTIONs and REGISTERS failures.
  • Resolved issue that may cause large delays in media file uploads.

Manual and auto-update availability

  • Available for manual update in all regions starting June 12, 2019.
  • Auto-update enabled for all regions starting June 19, 2019.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

  • Resolved issue where the system did not allow persistent connected remote stations to answer group ring calls.
  • Resolved issue where ringback did not function as intended on an external bridge transfer.
  • Resolved issue where the VoiceXML fetchaudiodelay property was not operating as intended.
  • Resolved issue potentially impacting Standard V3 Edge devices when all network interfaces have static addresses.
  • Resolved issue where emojis in a <prompt> element cause the VoiceXML interpreter on Linux to issue a document-terminating error.
  • Increased allowed response time for polling SystemD status to avoid unnecessary SystemD restarts.
  • Updated the line_outgoing.ccxml file to correct a non-existent tap_recorder_options() method.
  • Improved logic for cleaning up orphaned media resources when Edge Control restarts.
  • Ensured that JSON data returned from a <data> element does not run unintended ECMAScript code.
  • Call analysis model updates for Spain (es-ES).
  • Call analysis model updates for Peru (es-PE).
  • Resolved issue where call analysis detected a false positive fax CED tone after the call is answered.
  • Added logic to the media code to help detect unused resources.
  • The Edge now fully supports TLS connection reuse.
  • Improved SIP message retransmission sent over TCP and TLS connections.
  • Resolved issue where certain delivery receipt notifications result in a 500 status code returned to the sender.
  • Improved SIP library support for large SIP messages over TCP and TLS connections.
  • Low-level timer improvements.
  • Improved reliability of the UDP listener’s ‘close’ operation.
  • PureCloud WebRTC now supports DTLS 1.2.
  • Updated OpenSSL to version 1.0.2s.
Genesys found a regression in Edge and Media Tier version 1.0.0.8182. Edge and Media Tier version 1.0.0.8250 replaces version 1.0.0.8182 and includes the enhancements and fixes from that version.

Manual and auto-update availability

  • Available for manual update in all regions starting May 8, 2019.
  • Auto-update enabled for all regions starting May 15, 2019.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

  • Resolved issue where a trunk REGISTER response without a contact header resulted in that trunk and other trunks sharing its interfaces to cancel REGISTER requests.
  • Added support for TLS connection reuse specified by RFC 5923.
  • Updated locality lookup data for April 2019.
  • Improved the timer class implementation.
  • Updated time zone data.

Manual and auto-update availability

  • Available for manual update in all regions starting April 10, 2019.
  • Auto-update enabled for all regions starting April 17, 2019.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

  • Added support for the Polycom Trio 8500 conference phone.
  • Improved static route handling when NIC adapter settings are changed in Standard V2 hardware Edges.

Manual and auto-update availability

  • Available for manual update in all regions starting March 20, 2019.
  • Auto-update enabled for all regions starting March 27, 2019.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

  • Improved call language detection logic that the system uses to determine which hold music to play.
  • Improved reliability of transfers initiated by hardware phones.
  • Improved stability of the Edge to Cloud connection.
  • Process management improvements.
  • Resolved a call control script syntax issue that could cause errors during a replacement speakTo transfer.
  • Resolved issue where a transfer that interrupts another transfer can result in the transfer dialog returning a failure, giving unexpected call flow results.
  • Improved handling of forked INVITE requests for logging and analytics data.
  • Resolved issue where the system parsed header field parameter values using HTTP syntax instead of the SIP syntax.
  • Improved handling of situations where SIP requests received over a connection (TCP or TLS) get closed before a corresponding response is transmitted back.
  • Updated OpenSSL to version 1.0.2r.

Manual and auto-update availability

  • Available for manual update in all regions starting February 27, 2019.
  • Auto-update enabled for all regions starting March 6, 2019.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

  • Resolved issue where a consult transfer action from a supported hard phone model fails to complete the transfer as expected after the agent presses the transfer button.
  • The Edge now saves the system time to CMOS when setting it, if the kernel offers this functionality
  • Fixed a syntax error in the CCXML code that caused calls to terminate improperly when a speak-to party attempts to blind transfer a call.
  • Resolved issue that can occur when the Edge triggers a call in the process of being transferred to perform a second transfer. This situation can cause the first transfer to receive a disconnect, resulting in unexpected call flow results.
  • Call analysis model updates for South Africa (en-ZA).
  • Updated locality lookup data for January 2019.
  • Process management improvements.

Manual and auto-update availability

  • Available for manual update in all regions starting February 13, 2019.
  • Auto-update enabled for all regions starting February 20, 2019.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

  • Resolved issue where external calls encounter one-way audio or no audio during a forked INVITE.
  • Updated Genesys QoS driver certificate.

Manual and auto-update availability

  • Available for manual update in all regions starting January 30, 2019.
  • Auto-update enabled for all regions starting Friday, February 1, 2019.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

  • Improved Edge handling of in/out of service commands.
  • Resolved issue where a transfer that interrupts another transfer causes the transfer dialog to return a failure and the call flow to provide incorrect results.
  • Optimized static resource fetching after features are enabled for an organization.
  • Resolved issue where the Edge responded to a cloud query with an excessively large list of interface adapters. The Edge now sends a limited list of functional adapters.
  • Increased the maximum recording lengths for personal voicemail greetings and name prompts from 20 seconds to 60 seconds.
  • Resolved issue where an inbound INVITE with an SDP containing MIME data failed with a 480 SIP response code (temporarily unavailable). Subsequent retries failed for the same reason. The system now returns a 488 SIP response code, which cannot be retried.