Edge and Media Tier release notes


View a summary of the improvements and fixes in the latest Edge software version. Confirm the current version of your Edges and schedule automatic updates or manually update to the latest version as needed.

Manual and auto-update availability

Genesys found a regression in Edge and Media Tier version 1.0.0.9738 for BYOC Premises deployments using third-party TTS.
  • Manual updates for all regions are available (since Friday, January 15, 2021), but only for deployments that do not use third-party TTS.
  • Auto-updates are cancelled for all deployments.
  • A new Edge and Media Tier version will be available soon for all deployments.

Enhancements and fixes

  • Resolved issue that occurs when multiple call forwarding numbers are configured for a user.
  • Resolved issue that occurs for various languages when an inbound call to an agent does not revert to playing the agent’s name using TTS if there is no custom agent prompt.
  • Resolved issue that occurs during a blind transfer when the outgoing call is progressing and the pending transfer fails when the outgoing call is connected.
  • Call analysis model updates for Japan (ja-JP).
  • Improved barge-in handling with third-party TTS providers.
  • Improvements for third-party TTS support.
  • Improved data and resource refreshes during autoscaling events.
  • Improved handling of slow asynchronous TCP connect operations.
  • Resolved issue preventing “all-site” statistics for outbound dialing calls to be collected properly.

Manual and auto-update availability

  • Available for manual update in all regions starting Wednesday, December 9, 2020.
  • Auto-update enabled for all regions starting Wednesday, January 6, 2021.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.
Automatic updates typically begin after one week of manual availability. Due to the holiday schedule, we will provide an extended period of manual availability for version 1.0.0.9650.

Enhancements and fixes

  • Telephony administrators can now specify a time for Edge trunk media captures in the new Capture Until field so that disk space is not consumed indefinitely.
  • Resolved a tap resource issue.
  • Resolved issue with session variables in a third-party integration.
  • Resolved a schedule selection issue.
  • Improvements to error handling.
  • Resolved issue with the Continue on External Bridged Transfer setting on external trunks.

Manual and auto-update availability

  • Available for manual update in all regions starting Wednesday, November 11, 2020.
  • Auto-update enabled for all regions starting Wednesday, November 18, 2020.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

  • System utility callouts now use monotonic time.
  • Updated to RAID firmware version 3.0.

Manual and auto-update availability

  • Available for manual update in all regions starting Thursday, October 22, 2020.
  • Auto-update enabled for all regions starting Thursday, October 29, 2020.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.
Note: The manual update and auto-update for this version release occur on Thursdays instead of Wednesdays.

Enhancements and fixes

  • Call analysis model updates for Mexico (es-MX).
  • Call analysis model updates for South Africa (en-ZA).
  • Resolved video track offer handling issue that occurs when the video chat client remote endpoint makes the initial offer.
  • Optimized initial connections from cloud SIP to Media services.

Manual and auto-update availability

  • Available for manual update in all regions starting Wednesday, October 7, 2020.
  • Auto-update enabled for all regions starting Wednesday, October 14, 2020.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

  • Resolved an agent coaching issue.
  • Resolved a WebRTC ICE issue for Firefox users.
  • RAID controller firmware update for Standard V3 models.

Manual and auto-update availability

  • Available for manual update in all regions starting Wednesday, September 23, 2020.
  • Auto-update enabled for all regions starting Wednesday, September 30, 2020.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

  • The system now detects and prevents call loops in misconfigured normalization scenarios.
  • Resolved issue where the incorrect caller name displays when dialing from a phone.
  • Resolved voicemail language check issue.
  • Call analysis model updates for Mexico (es-MX).
  • Improved memory performance with rtp receiver.
  • Optimizations for AES encryption.

Manual and auto-update availability

  • Available for manual update in all regions starting Thursday, August 6, 2020.
  • Auto-update enabled for all regions starting Thursday, August 13, 2020.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.
Note: The manual update and auto-update for this version release occur on Thursdays instead of Wednesdays.

Enhancements and fixes

  • Added two new Factory Reset menu options.
  • Resolved issue with missing LCD menu options.
  • Resolved error that occurs in media logs when the drift percentage is out of range.

Manual and auto-update availability

  • Available for manual update in all regions starting Wednesday, July 22, 2020.
  • Auto-update enabled for all regions starting Wednesday, July 29, 2020.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

  • Resolved issue that resulted in unfinalized recordings.
  • Resolved issue that occurs when a station sent to secure IVR is not picked up, resulting in an exception.
  • Added a periodic check on the file system encryption key to prevent it from expiring.
  • Removed an unnecessary log warning trace.

Manual and auto-update availability

  • Available for manual update in all regions starting Wednesday, June 10, 2020.
  • Auto-update enabled for all regions starting Wednesday, June 17, 2020.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

  • Resolved consult transfer issue that occurs when the agent hangs up while the consult is routing to another agent, resulting in an extra call showing up on the queue until all parties hang up.
  • Resolved issue where TCP and TLS trunks take up to an hour to show active after a network cable disconnect and reconnect.
  • Updated time zone data for April 2020.

Manual and auto-update availability

  • Available for manual update in all regions starting Wednesday, May 27, 2020.
  • Auto-update enabled for all regions starting Wednesday, June 3, 2020.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

  • Improved dial plan for outbound call error reporting.
  • Resolved issue where ringback tone stops playing after 60 seconds while call is still connected.
  • Resolved issue with double detection of DTMF digits when transitioning between a dialog and DTMF grammar.
  • Resolved issue with missing port number in the SIP module’s Via header field when Near-End NAT Traversal (NENT) is in use.
  • Updated locality lookup data for April 2020.

Manual and auto-update availability

  • Available for manual update in all regions starting Thursday, May 14, 2020.
  • Auto-update enabled for all regions starting Thursday, May 21, 2020.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.
Note: The manual update and auto-update for this version release occur on Thursdays instead of Wednesdays.

Enhancements and fixes

  • Updated compiler version for Edge binaries.
  • Resolved an HTTP client transaction timeout issue.

Manual and auto-update availability

  • Available for manual update in all regions starting Wednesday, April 15, 2020.
  • Auto-update enabled for all regions starting Wednesday, April 22, 2020.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

  • Improved reporting for locally running device update service on premises-based Edge devices.
  • Resolved issue where the call analysis state engine detects answering machines as live speakers while waiting for the beep tone.
  • Call analysis model updates for Turkey (tr-TR).
  • Call analysis model updates for Chile (es-CL).
  • Resolved DNS lookup timeout issue.
  • Resolved race condition that occurs when dialog processing is stopped.
  • Resolved pitch correction issue that affects faster than normal playback speeds.
  • Cache update notification mechanism improvements.

Manual and auto-update availability

  • Available for manual update in all regions starting Friday, March 20, 2020.
  • Auto-update enabled for all regions starting Friday, March 27, 2020.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.
Note: The manual update and auto-update for this version release occur on Fridays instead of Wednesdays.

Enhancements and fixes

  • For PCV and BYOC Cloud implementations, WebRTC calls no longer probe remote host candidates.
  • Resolved issue where changing the line appearance ID causes the phone to lose provisioning and/or registration.
  • The Media Server grammar manager now returns identical hash values for identical grammars with different base URIs.
  • Resolved MOS scoring issue that caused low scores in good call quality conditions.
  • Resolved issue where an ICE candidate fragment used an invalid mid attribute value.
  • Resolved issue where the WebSocket protocol client-side implementation did not correctly handle the connection closure.
  • Resolved TCP and TLS connection error handling issue.

Manual and auto-update availability

  • Available for manual update in all regions starting Friday, February 14, 2020.
  • Auto-update enabled for all regions starting Friday, February 21, 2020.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.
Note: The manual update and auto-update for this version release occur on Fridays instead of Wednesdays.

Enhancements and fixes

  • Resolved issue where group calls may get disconnected when they go to voicemail.
  • VXML exception handling improvements.
  • IVR flow memory footprint optimizations.
  • Call analysis exception handling improvements.
  • Updated locality lookup data for January 2020.

Manual and auto-update availability

  • Available for manual update in all regions starting January 16, 2020.
  • Auto-update enabled for all regions starting January 22, 2020.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

  • Resolved issue where the Edge inconsistently normalizes and routes SIP 302 redirect responses, depending on whether the user’s fax is enabled or disabled.
  • Resolved issue where one or more calls remain visible in the call draining display of the Edge status page when an upgrade cycle completes.
  • Added resiliency for delayed TCP/TLS SIP protocol responses to enable the TCP connection to persist until all active requests using the connection complete.
  • Resolved a Linux routing condition.
  • Resolved a VLAN interface condition.
  • Updated the default security method value for all phone trunks to TLSv1.2.
  • Call analysis model updates for Japan (ja-JP).
  • Resolved a race condition that occurs during a TCP or TLS connection closure.

Genesys found a regression in Edge and Media Tier version 1.0.0.8670 for on-premises deployments. The regression does not affect cloud deployments (Genesys Cloud Voice and BYOC Cloud).
  • Genesys stopped automatic updates for on-premises deployments on December 13, 2019.
  • On-premises deployments already upgraded to version 1.0.0.8670 can choose to remain on it.
  • Version 1.0.0.8670 remains the active automatic update version for cloud deployments.
  • A new Edge and Media Tier version will be available after the new year for both cloud and on-premises deployments.

Manual and auto-update availability

  • Genesys made manual updates in all regions available the week of December 5, 2019.
  • Genesys enabled auto-update for all regions on December 11, 2019, but stopped auto-update for on-premises deployments on December 13.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

  • Updated the default security method value for WebRTC phone trunks to TLSv1.2.
  • Resolved group ring issue where the caller does not hear ringback when a remote station responds with 183 and SDP.
  • Resolved issue where the voicemail application does not handle fax detection correctly for inbound voice calls routed to voicemail.
  • Resolved consult call issue where changing the speakTo party results in hold music played while two parties are speaking to each other.
  • Call analysis model updates for Japan (ja-JP).

Manual and auto-update availability

  • Available for manual update in all regions starting November 13, 2019.
  • Auto-update enabled for all regions starting November 20, 2019.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

  • Added managed phone support for the Polycom VVX 150, 250, 350, and 450 models.
  • Resolved issue where the voicemail application fails to upload user voicemails to the cloud.
  • Resolved a regression where certain devices do not select the proper sample rate for telephone events in SDP offer/answer exchanges.

Manual and auto-update availability

  • Available for manual update in all regions starting October 30, 2019.
  • Auto-update enabled for all regions starting November 6, 2019.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

  • Resolved issue where users are unable to receive faxes when there is no associated station.
  • Resolved issue where a ReINVITE sent to an external trunk fails to populate the INVITE Contact header with the public IP address.
  • Updated locality lookup data for October 2019.

Manual and auto-update availability

Genesys released Edge and Media Tier version 1.0.0.8534 ahead of the published schedule. The actual deployment dates were Manual update in all regions: October 11, 2019 and Auto-update for all regions: October 18, 2019.

Enhancements and fixes

  • Call analysis model updates for South Africa (en-ZA).
  • Resolved race condition in endpoint idle, silence, and activity detection.
  • Updated sync point code to resolve occasional failures due to unsynchronized access.
  • Updated the HTTP module to more conveniently support gzip/deflate content encoding on PUT and POST request bodies.
  • Resolved WebSocket connection internal timing issue.
  • Updated OpenSSL to version 1.0.2t.
  • Increased concurrent resource fetches to minimize Edge startup time.
  • Updated time zone data for September 2019.

Manual and auto-update availability

  • Available for manual update in all regions starting September 18, 2019.
  • Auto-update enabled for all regions starting September 25, 2019.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

  • Resolved issue where calls are disconnected during a transfer.
  • Updated the HTTP module to more conveniently support content encoding of request bodies for HTTP client applications.
  • Added support for recent RFC 7235 change to HTTP challenge grammar that makes all parameters optional.

Manual and auto-update availability

  • Available for manual update in all regions starting September 4, 2019.
  • Auto-update enabled for all regions starting September 11, 2019.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

  • Resolved an issue with ACD_WAIT scenarios.
  • Various optimizations.

Manual and auto-update availability

  • Available for manual update in all regions starting August 21, 2019.
  • Auto-update enabled for all regions starting August 28, 2019.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

  • Added support for Genesys-branded AudioCodes 405, 405HD, and 420HD phones.
  • Resolved issue where calls on ACD queues do not terminate when the original agent disconnects the call.
  • Resolved issue where emojis (and other non-ASCII characters with higher bit values) in VoiceXML text prompts generate errors on Linux machines.
  • Resolved issue where HTTP requests sent through a proxy tunnel fail with a timeout error sooner than expected.
  • Resolved issue where HTTP pipelining suppression doesn’t work when the server returns a provisional response.
  • Resolved issue where PUT and POST request failures are not signaled back to the caller in a timely manner.
  • Improved how the HTTP module uses the 100-continue expectation in requests.
  • Improved the HTTP module to prevent corrupted HTTP responses.

Manual and auto-update availability

  • Available for manual update in all regions starting July 24, 2019.
  • Auto-update enabled for all regions starting July 31, 2019.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

  • Resolved issue where the URI encoding and decoding of a transfer AAI converts pluses to spaces.
  • ICE connectivity check improvements for WebRTC one-way audio.
  • Updated locality lookup data for July 2019.
  • Resolved issue where transport manager shutdown intermittently fails due to a race condition.

Manual and auto-update availability

  • Available for manual update in all regions starting July 10, 2019.
  • Auto-update enabled for all regions starting July 17, 2019.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

  • Resolved issue that occurs when a Genesys Cloud user adds a third party outside the organization into an ad hoc conference, and the third party sees the Genesys Cloud user’s extension even though the trunk’s Address Override Method is set to Unassigned DID
  • Improvements to Edge Out-of-Service and In-Service state changes and call draining.
  • Resolved an incorrect Argentina city locality lookup.
  • Resolved SIP client transaction table update issue that occurs in retransmitted SIP requests.
  • Error handling improvements in WebSocket server code.
  • Eliminated potential for a cache lock on unexpected responses from the cloud.

Manual and auto-update availability

  • Available for manual update in all regions starting June 19, 2019.
  • Auto-update enabled for all regions starting June 26, 2019.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

  • Resolved issue with call control responsiveness on long-running tasks.
  • Resolved issue where an Edge restart with trunk ethernet links down results In OPTIONs and REGISTERS failures.
  • Resolved issue that may cause large delays in media file uploads.