Pricing per conversation explained
A conversation is defined as any number of interactions (one or many) between a unique end customer account and a message platform during the course of the billing cycle. Any ongoing interactions that span a billing cycle will count as one conversation in each billing cycle.
Conversation examples
Interactions can be considered as a single conversation or as multiple conversations for billing purposes depending on how they occur. The various interaction scenarios are described in the following diagrams.
|
A single interaction that occurs with a single platform integration on a single day within a billing cycle* is billed as a single conversation.
|
|
A single interaction that occurs with a single platform integration over several days within a billing cycle* is billed as a single conversation.
|
|
Multiple interactions that occur on multiple occasions from the same customer using the same messaging platform integration within a billing cycle* are billed as a single conversation.
|
|
A single interaction that spans a billing cycle* is billed as two conversations – one in each billing cycle.
|
|
An interaction that occurs using separate messaging platform integrations within a billing cycle* is billed as two separate conversations.
|
|
An interaction that occurs using different integrations of the same messaging platform within a billing cycle* is billed as two conversations.
|
* While we use a calendar icon to represent a billing cycle in these diagrams, it is important to keep in mind that a billing cycle may not necessarily be a calendar month. For example, a billing cycle may start and end in the middle of a calendar month.