Create an Application Registry in ServiceNow

Unified Experience from Genesys and ServiceNow integration: Feature coming soon

To manage and control external applications, you create Application Registry in ServiceNow. Register Genesys Cloud with the ServiceNow instance to use the OAuth authroization.

To create an Application Registry:

  1. Log in to ServiceNow instance.
  2. Navigate to All > System OAuth > Application Registry.
  3. Click New.
  4. Click Create an OAuth JWT API endpoint for external clients.
  5. Enter the following information in the form:
    • Name – A unique name that identifies the application.
    • Client ID – The ID is auto generated by ServiceNow and you cannot edit it.
    • Client Secret – Leave this field blank. The client secret is generated when the form is submitted.
    • User field – Select Sys ID from the list.
    • Active – Select the option to make the application registry active.
  6. Click Submit.