About Genesys Cloud Background Assistant (GCBA)

Genesys Cloud Background Assistant (GCBA) enables screen recording of an agent’s monitors during ACD interactions when the agent uses Genesys Cloud in a web browser.

Overview

GCBA is an installable application that runs in the background of the agent’s desktop.

Deployment

Deploy Genesys Cloud Background Assistant.

  • If you still have questions you can ask the community for help.
  • This field is for validation purposes and should be left unchanged.