Manage organization settings

The Settings tab on the Organization Settings page lets you change settings that affect the entire organization.

  1. Click Admin.
  2. Under Account Settings, click Organization Settings.
  3. Click Menu > Account > Organization.
  4. Click Settings.
  5. Turn off location detection
  6. Change the default language
  7. Change the default country code
  8. Add a destination for issue submissions
  9. Configure invite links
  10. Turn on free seating
  11. Turn off voicemail PIN
  12. Set a timeout before the call goes to voicemail
  13. Set the maximum voicemail length
  14. Choose a default TTS engine
  15. Strip skills from voice interactions on blind transfers by agents
  16. Reset an agent’s routing score after presence changes
  17. Turn off file uploading in chats
  18. Set the maximum interaction data retention time
  19. View your security and compliance settings
  20. Enable automatic redaction of sensitive information
  21. Set a timeout before the call goes to voicemail
  22. Enable voicemail notifications
  23. Allow PII in voicemail email notifications
  24. Enable voicemail transcription
  25. Set the retention days for chat messages
  26. Add IP Addresses
  27. Set an automatic inactivity timeout
  28. Enable division-aware role management
  29. Automatically backfill roles with new permissions
  30. Restore previous presence for agents who disconnect and then reconnect to Genesys Cloud
  31. Enable communication level after call work
  32. Route email to multiple destinations
  33. Manage historical execution data settings