How can I allow agents to enable multi contextual panels?

To allow an agent to enable multi contextual panels, an administrator must give the agent the Agent UI > Multi-panel Experience > All permission. For more information about granting permission to people, see Roles and permissions overview. For more information, see the Genesys Community.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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