Genesys Cloud
Enhanced Genesys Cloud notes panel UI
| Announced on | Effective date | Aha! idea |
|---|---|---|
| 2024-10-14 | - | - |
In a future release, Genesys Cloud will introduce a new user interface for the Notes panel. With the new gadget version, the label’s color is darker, significantly improving contrast and readability. The hyperlink is replaced with a toggle widget that shows or hides the Notes history. The Attention badge appears when new notes are added while the gadget is not in focus, and disappears as soon as the gadget is selected again. This change ensures that agents are alerted only when necessary, improving their workflow and focus during conversations.
In a future Notes panel release, the the label’s color is darker, and the note text is larger.
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In a future Notes panel release, a border appears around the new message. The border remains for 20 seconds.
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In a future Notes panel release, a the Hide/Show notes history option will be a toggle button.
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In a future Notes panel release, the attention badge (orange dot on the Notes panel icon) only appears when a new note is added. The badge is removed when the gadget is selected. Previously, the badge is never removed, even after the note is read.
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