Requirements for Unified Experience from Genesys and ServiceNow integration

To ensure a successful integration and installation of the Unified Experience from Genesys and ServiceNow package,  the following prerequisites must be met:

• ServiceNow licenses.
• Per-user licenses for Genesys Cloud (Genesys Cloud CX 1 or later).
• An Internet browser (the latest version of Chrome, Firefox, or Microsoft Edge).
• A public-private key pair for secure communication and authenticate requests between Genesys Cloud and ServiceNow.
• Add the following permissions in Genesys Cloud for the ServiceNow integration:
  • Integration > cxCloudSN > Add
  • Integration > cxCloudSN > Edit
  • Integration > cxCloudSN > View
  • Integration > cxCloudSN > Delete