Stripe Payment Processing FAQs

What is Stripe Payment Processing?

Stripe Payment Processing is a comprehensive online payment platform that enables businesses to securely accept, process, and manage payments from customers around the world.

Why are we implementing Stripe?

Stripe offers numerous benefits, including enhanced security, global reach, scalability, and innovative features, all of which can lead to improved customer experiences and automation.

How does Stripe handle security and compliance?

Stripe is PCI DSS compliant and utilizes advanced security measures to safeguard sensitive payment information.

What types of payments can be processed through Stripe?

Stripe will be able to process credit/debit cards and ACH.

Are there limits?

Yes, a credit card limit was established at $25k per invoice and maximum of $100K total per month. Any invoice amount above that will only have the ACH option.

What if I want to pay multiple invoices, or short pay?

Payment links are unique to each invoice and the payment made must be for the entire amount of the invoice. One can pay one (1) invoice per transaction.

How does the customer access/use Stripe?

The link is included at the bottom of every invoice. Based on the amount of the invoice, the customer will be offered a choice of payment method, payment instructions, and a receipt after clicking the link.

Customers can still pay their invoices direct via ACH, Wire, or check.

Can the customer save their payment method for future invoices?

Yes, customers will have the option to save their payment method for future transactions. If enabled, future invoices will be charged in alignment with their net terms.

What if the payment fails?

Customer will get a notification of failure and the invoice will remain as open AR for the Collections team.

Additional Questions?

If you have additional questions, feel free to email them to NACollections@Genesys.com.