Genesys Cloud
Enhanced messenger configuration for GC admins
Announced on | Effective date |
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2024-07-29 | - |
In a future release, Genesys Cloud will provide administrators with a redesigned, modular Messenger configuration experience. This new feature gives administrators the ability to selectively configure individual Messenger apps, including co-browse, knowledge, and journey tracking, and then granularly customize the behavior to meet business needs. These changes give administrators more control and flexibility over messaging deployments. Previously, the ability to provision a single deployment included an extensive list of messaging configuration parameters, and required Architect flow configuration, even when those features did not apply.
For more information, see the Admin UI Update: Enhanced Messenger Configuration community post.