Example Architect flows and custom data actions for direct routing

To download a sample flow or data action, complete the following steps:

1. In the File column, click the .zip file for the desired flow or data action.
2. Extract the .zip file and save its contents to a local directory.
3. Import the sample flow (.i3xxx or .yaml) or data action (.json).

The Import command imports a flow configuration. Importing a flow will not merge with existing configuration. When you import a flow configuration file into another flow, Architect overwrites any existing configuration in the original flow upon import. To import a flow:

1. From the Architect home page, click or hover over the Flows menu and select the desired flow type.
2. Do one of the following:
   • Create a new flow.
   • Click the flow you want to open. When the flow's configuration page opens, click Edit.
3. Click the arrow at the end of the Save menu and select Import. The Import a flow dialog box opens.
4. Click the Select a configuration file to import link and navigate to the .i3flow configuration file you want to import.
5. Click the Import button.
6. Optionally modify the current configuration.
7. Save the flow.

After you import the flow, modify the flow to meet your design based on your organization’s needs.

1. Import the data action (.json) into the Genesys Cloud Data Actions integration. For more information, see Import or export a data action for integrations.
2. Save and publish the action.