Genesys Cloud - Version 1.0.0.15671 – April 29, 2024

Enhancements and fixes

• Resolved regression from version 1.0.0.15670 that occurred when a station overflows its maximum supported number of physical call appearances.
• Corrected spelling for the Origination name Roosendaal, NL.
• Support for upcoming AudioHook features.
• Additional protections against overloading during call surges.
• Tracing improvements.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, May 9, 2024.

Premises update availability

Updates for hardware devices are available on Wednesday, April 29, 2024. Administrators can choose to set a specific update schedule or perform a manual update.

• Available for manual update in all regions starting Wednesday, April 29, 2024.
• Auto-update enabled for all regions starting Wednesday, April 29, 2024.
• Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.