Genesys Cloud - Version 1.0.0.13890 – December 13, 2023

Enhancements and fixes

• Resolved an issue that could lead to Edge declaring itself ready to take calls on startup before dial plans have completely loaded in large Orgs.
• Call Source Selection for the Prioritized Caller Selection on Trunk Configuration is now allowing short E.164 numbers.
• Internal debugging improvements
• Improved handling for invalid UTF-8 characters returned in a speech recognition result.
• Updated display name for ISO Country Code MK.
• Call analysis model updates to detect 1950Hz machine tones.

Cloud update availability

Updates for cloud media services occur between 12:00 AM and 5:00 AM in every time zone, starting Thursday, January 4, 2023.

Premises update availability

Updates for hardware devices are available on Wednesday, December 13, 2023. Administrators can choose to set a specific update schedule or perform a manual update.

• Available for manual update in all regions starting Wednesday, December 13, 2023.
• Auto-update enabled for all regions starting Wednesday, January 3, 2024.
• Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.