Why can’t I create additional Edge groups?

On May 11, 2022 Genesys Cloud introduced hybrid media capability to all new organizations. As a part of this process, Genesys Cloud made a centralized Edge group called the Hybrid Media Group available to ALL Genesys Cloud organizations.

Because Genesys Cloud centralized all Edge group functions, you can no longer create additional Edge groups. Genesys Cloud encourages you to move existing Edges into the Hybrid Media Group and then delete existing Edge groups. For more information, see Move your Edges into the Genesys Cloud Hybrid Media Group in Convert BYOC Premises to hybrid media.