Genesys Cloud - Version 1.0.0.11432 – June 1, 2022

Genesys found a regression in Media Tier version 1.0.0.11432 related to premises hardware edges. Automatic updates for cloud media services and premises hardware edges will not be enabled for this build.

Enhancements and fixes

Resolved issue that caused inconsistent results when transferring a call to voicemail.
Call analysis model updates to detect 1950Hz machine tones.
Call control support in preparation for Global Media Fabric Phase 2, available in a future release.

Premises update availability

Manual updates for hardware devices are available on Wednesday, June 1, 2022. Administrators can choose to set a specific update schedule or perform a manual update.

Available for manual update in all regions starting Wednesday, June 1, 2022.