How can I avoid delays in processing my short code application?

  • Make sure that you have filled in all fields in the application.
  • Make sure that all information is as accurate and as detailed as possible.
  • Respond promptly to any requests for additional information or changes, such as requested changes to privacy policy or terms of service.
  • Review requirements and best practices and ensure that your short code program adheres to the requirements. For more information, see Set up and SMS short code.
  • Make sure you have a process that requires your customers to opt-in before receiving messaging from your short code service. You must include the opt-in process with your short code application form. For more information, see, SMS short code call to action mock-up requirements.
  • Make sure you have provided a short code terms of service document. This can be presented via a publicly available URL or via a document attached to your application form.
  • Make sure that your terms of service provides the required information related to your short code. For more information, see SMS short code terms of service example.
  • Make sure you have provided a privacy policy document. This can be presented via a publicly available URL or via a document attached to your application form.