Genesys Cloud - Version 1.0.0.9882 – February 24, 2021

Manual and auto-update availability

  • Available for manual update in all regions starting Wednesday, February 24, 2021.
  • Auto-update enabled for all regions starting Wednesday, March 3, 2021.
  • Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

  • Resolved issue where transcription continued during a secure pause.
  • The system now passes user-to-user information (UUI) present in incoming calls or added to calls in a flow to the destination during attended transfers.
  • Call analysis model updates for Japan (ja-JP).
  • Call analysis model updates for China (zh-CN).
  • Improvements to media process balancing.