Genesys Cloud - Version 1.0.0.9504 – October 21, 2020

Manual and auto-update availability

Available for manual update in all regions starting Thursday, October 22, 2020.
Auto-update enabled for all regions starting Thursday, October 29, 2020.
Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Note: The manual update and auto-update for this version release occur on Thursdays instead of Wednesdays.

Enhancements and fixes

Call analysis model updates for Mexico (es-MX).
Call analysis model updates for South Africa (en-ZA).
Resolved video track offer handling issue that occurs when the video chat client remote endpoint makes the initial offer.
Optimized initial connections from cloud SIP to Media services.

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.