Genesys Cloud - Version 2.1.582 – September 30, 2020

The desktop app name changed from PureCloud to Genesys Cloud.
- Following the version update installation, users will see the changed application name.
- For organizations that deploy the desktop app to users, note that the installation path and executable names have changed. Registry locations and keys have not changed. For more information, see Deploy the desktop app (admin).
Updated to Chromium 85.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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