Genesys Cloud training

Effective Friday, May 1st, 2020, the Genesys Cloud Agent and Supervisor eLearning modules have been updated and moved over to Genesys Beyond. In order to access this content, customers and partners only need to request a free account on Genesys Beyond. You will receive an email once your account credentials are authenticated. Upon logging in, you will be able to access the eLearning directly from your personalized dashboard.

For more information about getting started with your Genesys Beyond account, view the Quick Start Guide.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.