Edge

An Edge is the hardware device that is responsible for handling telephony events and media at the “edge” of the cloud network when using the BYOC Premises telephony connection option. Under this type of connection, an Edge provides media processing, SIP, and telephony services for the Genesys Cloud platform. For more information, see About BYOC Premises.

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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