FAQ: Why are some features not visible in the UI?


Note: The following PureCloud features currently require additional permissions settings to view:

  • Contact center features—The agent role is required to view agent contact center features, and the supervisor role is required to view the Queue and Agent dashboards and to view reports.
  • Voicemail tab—The Unified Communications permission is required to view the voicemail tab. Follow these steps to add this permission:
    • Click Admin > People and Permissions.
    • Click Roles/Permissions.
    • Click Edit Role.
    • Click the Permissions tab.
    • Click All Permissions.
    • Check General > Unified Communications.

For more about permissions, see About People and Permissions and Products, roles, and permissions list.