FAQ: How do I resolve an error that reads “A loop has been detected on the call path with this edgecontrol instance….”?


This message appears if one or more users have duplicate phone numbers in the Contact information section of their profile. One of the most common examples of this problem is having a remote station number in one of the Work Phone fields and in the Cell Phone field. To resolve this problem, remove the remote station number from the Work Phone field.

The remote station number should never appear in the Work Phone 1–4 fields.