About Genesys Cloud Use Cases
Use cases describe enhanced customer experience solutions with Genesys Cloud that meet real-world business needs.
Genesys Cloud use cases
Each use case outlines a business scenario and solution that you can apply in Genesys Cloud.
- Genesys Work Automation
- Genesys Customer Authentication
- Genesys Voice Payment
- Genesys Outbound Dialer
- Genesys SMS & Email Notifications
- Genesys Email Routing
- Genesys Chat Routing
- Genesys Co-Browse
- Genesys SMS Routing
- Genesys Chatbots
- Genesys Messaging
- Genesys Predictive Engagement
- Genesys Voicebots
- Genesys Personalized Routing with Callback
- Genesys Contact Center Optimization
- Genesys Virtual Agent
- Genesys Agent Assist
- Genesys Agent Copilot
- Genesys Business Communications
- Genesys CRM Collaboration
- Genesys Voice Services
- Genesys UCC Third-Party Integration
- Quality Assurance and Compliance
- Resource Management
- Employee Performance
- Unified Experience from Genesys and ServiceNow
- Genesys Social Listening
- Rule-Based Decisions by Genesys