Add an inbound message route

Create a message routing entry and associate inbound numbers or addresses with an inbound message flow. When callers message a number or address specified in the message routing configuration, Genesys Cloud routes them to the appropriate inbound message flow.

1. Click Admin.
2. Under Routing, click Message Routing.
3. Click Menu > Orchestration > Routing > Message Routing.
4. Click Attach New Addresses.
5. Click Select flow. Begin typing the first few letters of the inbound message flow you want to use and select it from the list.
6. To add inbound numbers or addresses to associate with the configuration, do the following:
   
   1. Under Addresses, click Attach Addresses.
   2. Click Select address. All available numbers appear.
   3. Click the number you want to add.
   4. Click Add.
7. Repeat step 6 to add more numbers.
8. Click Save.