Record a Communicate call

Prerequisites

Communicate – User default role
Conversation > Call > Record permission
A selected phone

Record calls in progress and listen to them from your inbox or from Documents.

Note: This article describes only how a user can record Communicate calls. Communicate calls are calls that are unrelated to queues and interactions. This article is not about voice interaction recording or BYOC trunk-level recording.

For more information about recording voice interactions related to queues, see Create a policy.
For more information about recording at the BYOC external trunk level, see Recording under Media in External trunk settings.

When a call is in progress, click Expand and select Record.
To stop recording, from the same menu, select Stop Recording or end the call.
Listen to the recording in your inbox or in your workspace in Documents.