Create a platform integration

You can create and manage integrations for the following platforms:

• Apple Messaging for Business
• Direct Messaging
• Facebook
• Instagram
• Social Listening
• Whatsapp
• X (Twitter)

Create a platform integration

To create a platform integration, perform the following steps:

1. Click Menu > Digital and Telephony > Platform Integrations.
2. In the Messaging Platforms page, click + Create New Integration. 
3. In the Message page, click the platform for which you want to create an integration.
   • For information about creating an integration for Apple Messages for Business, see Configure ACD for Apple integrations.
   • For information about creating an integration for Facebook, see Configure ACD messaging for Facebook Messenger.
   • For information about creating an integration for Instagram, see Configure ACD Messaging for Instagram Direct Messaging.
   • For information about creating an integration for Open Messaging, see Configure an open messaging integration.
   • For information about creating an integration for WhatsApp Messenger, see WhatsApp Embedded Signup Flow.
   • For information about creating an integration for X (Twitter), see Configure ACD messaging for X (Twitter) Direct Messaging.
4. Update the fields as required.
5. Click Save.

You can create and manage your a messaging platforms from the Messaging Platforms page. 

Manage platform integrations

You can perform the