Change the Messenger configuration assigned to a Messenger deployment

Prerequisites
  • Genesys Cloud CX 2, Genesys Cloud CX 3, Genesys Cloud CX 4, Genesys Cloud CX 2 Digital, Genesys Cloud CX 3 Digital, or Genesys Cloud CX 1 Digital Add-on II license
  • Web Deployments > Configurations > All permission
  • Web Deployments > Deployments > All permission
  • An inbound messaging flow

  1. Click Admin.
  2. Under Message, click Messenger Deployments.
  3. Click Menu > Digital and Telephony > Message > Messenger Deployments.
  4. Navigate to the Messenger deployment you want to change. 
  5. Click the box to place a check mark next to the Messenger deployment to change, then click Change Assignment.
    Or
    Click More and from the menu that appears, click Change Assignment. 
  6. In the Assignment pane, select a Messenger configuration and then the version to assign.
  7. Click Save.