Reactivate a secondary status

You can reactivate a secondary status when you want to allow agents to use it again.

Prerequisites 
  • Admin role
  • Presence > Presence Definition > Edit permission

Note: You can have up to 30 active secondary statuses for each primary status. Deactivated statuses are not included in this number.

  1. Click Admin.
  2. Under Account Settings, click Organization Settings.
  3. Click Menu > Account > Organization Settings.
  4. Click Status Management.
  5. Click Show to unhide the deactivated statuses.
    Screenshot of the reactivate status of the secondary status
  6. Next to the status that you want to reactivate, click the Reactivate icon.Reactivate a secondary status
  7. Click Save.