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Release Notes

Find out about the latest Genesys Cloud releases.

Announcements

Learn about updates to user interface and experience, platform, and deprecations.

Are you a new user?

Learn about installation and configuration procedures.

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Business users

Chat, video, directory, hierarchy views, screen sharing, and file sharing.

Administrators

Setup and management of your Genesys Cloud organization.

Contact center managers

Customer interaction functionality for managers.

Contact center agents

Customer interaction functionality for agents.

Embrace Genesys Cloud AI

Leverage AI for enriched experiences and personalized customer journeys.

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Resources

Education, services, support, apps, security, and legal.

Solutions, subscription plans, licensing, and pricing

Genesys Cloud product solutions, subscriptions, license tiers, and comparison plans.

FAQs

See our most frequently asked questions.

Glossary

Learn about terms used in Genesys Cloud.

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.