Contact center agents home
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Check out the Introduction to Genesys Cloud for contact center agents course.
Embedded clients
Interactions
Agent interactions are the front-line exchanges between your company and its contacts.
Performance management for agents
Keep track of your performance with your scorecard and leaderboard, complete module assignments, and view feedback from your quality administrators or supervisors.
Workforce management for agents
You can access your schedule from the agent dashboard. Here, you can view scheduling, out-of-adherence notifications, and submit and manage time-off requests.