Deprecation of contact.mergeOperation field in External Contacts API |
Deprecation |
2025-07-21 |
2025-11-17 |
Deprecation of current External Contacts Merge Endpoint |
Deprecation |
2025-07-21 |
2025-11-17 |
Reprocess interactions in speech and text analytics (STA) |
UI/UX |
2025-07-21 |
- |
Mobile push notifications for web messaging to keep customers informed while offline |
UI/UX |
2025-07-14 |
- |
Deprecation: Removal of Webhooks integration for chat notification |
Deprecation |
2025-07-07 |
2025-08-06 |
Improved call history clarity for group ring calls |
UI/UX |
2025-07-07 |
- |
Upcoming removal of limit on restored archived recordings |
UI/UX |
2025-07-07 |
- |
Configurable outbound routes for customer first callbacks |
UI/UX |
2025-06-30 |
- |
Focus mode for Agent UI |
UI/UX |
2025-06-30 |
- |
Genesys Cloud to enable answering calls from desktop or browser notifications |
Platform |
2025-06-30 |
- |
Topic Miner improvements: greater control and cleaner results |
UI/UX |
2025-06-30 |
- |
Deprecation: Windows 10 support for GCBA |
Deprecation |
2025-06-23 |
2025-10-14 |
New unified navigation experience coming to Genesys Cloud |
UI/UX |
2025-06-23 |
- |
Scheduled exports moving from Inbox to Performance Workspace |
UI/UX |
2025-06-23 |
- |
Voice messaging on WhatsApp coming to Genesys Cloud |
UI/UX |
2025-06-23 |
- |
OAuth Client Secret no longer visible in the Admin UI after creation or reset |
UI/UX |
2025-06-16 |
- |
Profile Panel support for workitems customer context management |
UI/UX |
2025-06-16 |
- |
Easier call handling from notifications in Genesys Cloud |
UI/UX |
2025-06-09 |
- |
Conversation Attribute Schema Management interface |
UI/UX |
2025-06-02 |
- |
Summary chart included in .pdf export |
UI/UX |
2025-06-02 |
- |
New Virtual Agent Performance dashboard offers clear insights for all stakeholders |
Platform |
2025-05-19 |
- |
Administrator control restricts emoji use in agent messaging |
UI/UX |
2025-05-12 |
- |
Customizable interaction summaries coming to Agent Copilot and more |
UI/UX |
2025-05-12 |
- |
New Genesys Cloud Administrator menu category |
UI/UX |
2025-05-12 |
- |
Simplified organization switching coming to Genesys Cloud |
Platform |
2025-05-05 |
- |
Agent greetings for ACD voice calls |
UI/UX |
2025-04-28 |
- |
Enhanced voice consult experience and new digital warm transfer feature |
UI/UX |
2025-04-28 |
- |
Genesys Cloud Resource Center moves to a new URL with navigation and accessibility improvements |
UI/UX |
2025-04-28 |
- |
Campaign scheduler to support divisions for improved access control and clarity |
UI/UX |
2025-04-21 |
- |
Enhanced conditional routing with conditional group activation (CGA) |
UI/UX |
2025-04-21 |
- |
More granular control over agent transfer permissions |
Platform |
2025-04-21 |
- |
Upcoming release of new usage query service with expanded data access and pagination |
Platform |
2025-04-21 |
- |
Improved email UI from the Admin menu |
UI/UX |
2025-04-15 |
- |
New navigation and UI enhancements coming to Genesys Cloud |
UI/UX |
2025-04-15 |
- |
Alert volume control during calls coming to the Genesys Cloud web app |
UI/UX |
2025-04-14 |
- |
Deprecation: Genesys Enhanced TTS โ Microsoft Azure and Google Voices |
Deprecation |
2025-04-14 |
2025-09-29 |
Deprecation: Windows 10 support for the desktop app |
Deprecation |
2025-04-14 |
2025-10-14 |
Changes to SMS Messaging in Iran |
Platform |
2025-03-31 |
- |
Deprecation: Amazon Lex V1 bot integration |
Deprecation |
2025-03-31 |
2025-09-15 |
Support for SMS Messaging in the Philippines |
Platform |
2025-03-31 |
- |
Deprecation: BYOC Cloud SIP TLS ciphers |
Deprecation |
2025-03-24 |
2025-09-22 |
Deprecation: Billing and usage APIs and User Interface |
Deprecation |
2025-03-10 |
|
Upcoming enhancements to Genesys Cloud Agent Scripting |
UI/UX |
2025-03-10 |
- |
Deprecation: BYOC-Premises โ Genesys Hardware Solution |
Deprecation |
2025-03-01 |
2026-12-01 |
New interaction window for embedded clients |
UI/UX |
2025-02-24 |
- |
Segment assignment for external contacts |
UI/UX |
2025-02-17 |
- |
OAuth client secret no longer visible after creation |
UI/UX |
2025-02-10 |
- |
Enhancing data sovereignty with New Relic EU data center adoption |
UI/UX |
2025-01-27 |
- |
Telephony Admin UI: Cloud media visibility update |
UI/UX |
2025-01-20 |
- |
Upcoming changes to AI Experience tokens and speech and text analytics |
UI/UX |
2025-01-20 |
|
White label branding for PDF exports |
UI/UX |
2024-12-23 |
- |
Customer owned WhatsApp business account transfer in Genesys Cloud |
Platform |
2024-11-04 |
- |
Deprecation: Nuance Recognizer as a Service, Nuance TTS, and Nuance Mix Bot |
Deprecation |
2024-11-04 |
2027-05-31 |
New Multi-Factor Authentication (MFA) device options |
UI/UX |
2024-09-16 |
- |
Deprecation: Current Open Messaging Inbound Endpoint |
Deprecation |
2024-06-24 |
2025-11-03 |
Division-specific role assignments |
UI/UX |
2024-05-13 |
- |
UI updates for the people configuration and settings pages |
UI/UX |
2024-01-10 |
- |
Agent UI multiple contextual panels |
UI/UX |
2023-11-15 |
2025-08-11 |
Deprecation: BYOC Premises โ Customer VM Solution |
Deprecation |
2023-05-03 |
2025-08-25 |
Deprecation: Removal of collapse/expand control to enforce full width agent interaction UI |
Deprecation |
2021-12-22 |
2025-09-30 |