Videos


  • Calls tutorial

    Calls tutorial 1:52

    Tour PureCloud's calling features.

  • Search tutorial

    Search tutorial 2:35

    Tour PureCloud's search features.

  • Profiles tutorial

    Profiles tutorial 2:01

    Tour PureCloud's profile features.

  • Chat tutorial

    Chat tutorial 2:07

    Tour PureCloud's chat functionality.

  • Add and edit a profile section

    Add and edit a profile section :37

    Add, edit, and save a new section in your profile.

  • Blind transfer a voice interaction

    Blind transfer a voice interaction :29

    Transfer a call directly to a queue without speaking to the intended recipient.

  • Select a queue and go On Queue

    Select a queue and go On Queue :32

    Select a queue to work and then go on queue to receive new interactions.

  • Place a call on behalf of a queue

    Place a call on behalf of a queue :38

    Place a call on behalf of a queue without going on queue. Complete the call and required, time-boxed after-call work (ACW).

  • Send a fax

    Send a fax :40

    Send a fax from the Calls panel. Enter a number, add a cover sheet note, and attach the file to fax.

  • Create a chat room

    Create a chat room :45

    Create a chat room and add participants.

  • Complete after-call work

    Complete after-call work :25

    Enter notes and select a wrap-up code to complete an interaction.