Share a file from a workspace
Share a file from your workspace with another PureCloud user.
Build an audio sequence in Architect
Build an audio sequence in Architect.
Change the encryption key
Change the key used to encrypt interaction recordings.
Create a WebRTC phone trunk
Create a new phone trunk for WebRTC phones.
Configure an Edge for WebRTC
Configure an Edge group and Edge settings for a WebRTC phone trunk.
Create a SIP phone trunk
Create a trunk for SIP phones.
Configure access control for a SIP phone trunk
Configure SIP access controls settings on a SIP phone trunk.
Configure general settings for a SIP phone trunk
Configure general settings for a SIP phone trunk.
Configure media settings for a SIP phone trunk
Configure the media settings for a SIP phone trunk.
Configure the in-queue call flow
Edit the in-queue call flow to customize your callers' hold experience.
Add a file to a workspace
Add a file to a workspace in Documents.
Tour PureCloud's calling features.
Tour PureCloud's search features.
Tour PureCloud's profile features.
Create an evaluation form
Create an evaluation form to measure contact center quality.
Access the Function and Operator help
Access, search, and use Architect's Function and Operator help in various dialog boxes.
Tour PureCloud's chat functionality.
Obtain the caller's phone number
Create a menu that confirms the caller’s phone number and allows the caller to enter a different number.
Indicate your status to others and control behavior for incoming calls and video chats.
Add and edit a profile section
Add, edit, and save a new section in your profile.
Answer and reply to an email interaction
Answer an incoming ACD email, type a message, preview and send the message, and complete after-call work.
Blind transfer a voice interaction
Transfer a call directly to a queue without speaking to the intended recipient.
Consult transfer a voice interaction
Transfer an ACD call to another user after talking with the transfer recipient and connecting all three participants.
Provision an external SIP trunk
Work with your carrier to provision an external SIP trunk.
Configure state, protocol, and listen port
Configure the state, protocol, and listen port on an external SIP trunk.
Select a queue and go On Queue
Select a queue to work and then go on queue to receive new interactions.
Configure outbound settings
Configure the outbound settings for an external SIP trunk.
Add base settings for a new phone tutorial
Create new base settings, and then create a new phone based on those settings.
Configure SIP access control settings
Configure SIP access control settings on an external trunk.
Configure general trunk settings
Configure the general settings on an external SIP trunk.
Place a call on behalf of a queue
Place a call on behalf of a queue without going on queue. Complete the call and required, time-boxed after-call work (ACW).
Answer, respond to, and end a chat interaction
Answer an incoming ACD chat, send a message, use canned responses in a message, end an ACD chat, and complete after-call work (ACW).
Architect Beginner Lesson 8: Validate and publish the PureCloud Animal Care call flow
Validate and publish a call flow.
New Hire Orientation tutorial
Begin the first phase of new hire orientation with PureCloud Collaborate.
Configure identity settings
Configure the identity settings on an external SIP trunk.
Configure the media settings
Configure the media settings on an external SIP trunk.
Send a fax
Send a fax from the Calls panel. Enter a number, add a cover sheet note, and attach the file to fax.
Access literal mode, expression mode, and the expression editor
Create and edit expressions in literal mode, expression mode, and by using the expression editor.
Perform a bulk prompt import
Import multiple prompts in a single session using bulk prompt import.
Create a chat room
Create a chat room and add participants.
ACD Automatic Call Distribution
A brief overview of ACD and explanation of how PureCloud routes a call to the appropriate person
Send a fax from the PureCloud interface.
Architect Beginner Lesson 3: Create reusable tasks for lost and found pets
Create reusable tasks for lost pets and found pets for use in the main menu.
Architect Beginner Lesson 4: Create a reusable task for pet tracking services
Create a reusable task that presents an informational message to callers.
Architect Beginner Lesson 1: Create and upload audio prompts
Create and upload audio prompts for an Architect call flow.
Architect Beginner Lesson 2: Create the initial flow and add the starting menu
Create the initial call flow and add the starting menu.
Architect Beginner Lesson 5: Organize the starting menu structure
Set up the starting menu selections for the call flow.
Complete after-call work
Enter notes and select a wrap-up code to complete an interaction.
Add a rule by relationship
Automate group membership using a relationship-based rule.
Architect Beginner Lesson 6: Call flow default configuration
Edit default call flow configuration for general settings, error handling, and more.
Architect Beginner Lesson 7: Add a language and language menu
Add a supported language and a language selection menu.