Review early announcements of upcoming changes that have significant impact on the Genesys Cloud user interface or to the user experience. When these features become generally available in production, Release Notes will communicate full details.
Details | Announced on (YYYY-MM-DD) |
Effective date (YYYY-MM-DD) |
---|---|---|
Details | Announced on (YYYY-MM-DD) |
Effective date (YYYY-MM-DD) |
Introducing Journey Analyzer for Genesys Cloud Journey Management | 2024-03-18 |
TBD |
Workspace column selector refresh | 2024-03-18 |
TBD |
Queue Segmentation for Canned Responses | 2024-03-04 |
TBD |
Enhanced configuration and migration process for AudioHook Monitor | 2024-02-28 |
TBD |
Time zone management in Genesys Cloud workspaces | 2024-02-28 |
TBD |
Export panel UI improvements | 2024-02-28 |
TBD |
Canned responses Admin UI refresh | 2024-02-28 |
TBD |
Agent messaging UI | 2024-02-21 |
TBD |
Collapsible cards in Architect actions | 2024-02-21 |
TBD |
Email Admin UI refresh | 2024-02-21 |
TBD |
Agent dashboard email component update | 2024-02-14 |
TBD |
Dashboard UI updates | 2024-02-07 |
TBD |
UI updates for the people configuration and settings pages |
2024-01-10 |
TBD |
2023-11-15 |
TBD |
|
UI representation for the Attach New Addresses’ Option in Message Routing option |
2023-10-12 | TBD |
2023-09-13 | TBD |
Details | Announced on (YYYY-MM-DD) |
Effective date (YYYY-MM-DD) |
---|---|---|
Details | Announced on (YYYY-MM-DD) |
Effective date (YYYY-MM-DD) |
Utilization labels | 2024-02-07 |
2024-03-11 |
Enhanced security measures for failed Genesys Cloud logins | 2024-02-07 |
2024-03-11 |
Introducing staffing groups for enhanced time off management | 2024-02-21 |
2024-03-11 |
Enabling agents to create conferences | 2024-02-07 |
2024-02-28 |
Migration procedures and media tier updates |
2024-01-24 |
2024-02-28 |
2023-11-15 |
2024-02-07 |
|
Journey tracking capabilities | 2023-11-08 | 2023-12-13 |
Digital channels participant information update | 2024-01-17 |
2024-02-21 |
2023-11-08 |
2024-01-17 |
|
Improved blind transfers for agent-to-agent digital interactions | 2023-12-11 |
2024-01-10 |
2023-11-15 |
2023-12-20 |
|
Genesys Cloud screen iconography | 2023-06-23 | 2023-07-08 |
2023-02-09 | 2023-10-18 |